Privacy policy

Prolumia is convinced that the protection of personal data is essential for its operations. Therefore, in this privacy policy, we aim to provide clear and transparent information about how Prolumia processes the personal data of visitors and customers of our website (www.prolumia.com).

In our processing, we comply with the requirements set by the Personal Data Protection Act. This means, among other things, that we:

  • Clearly state the purposes for which we process personal data. We do this through this privacy statement;
  • Limit our collection of personal data to only what is necessary for legitimate purposes;
  • First ask for your explicit consent to process your personal data in cases where your consent is required;
  • Take appropriate security measures to protect your personal data;
  • Respect your right to access, correct, or delete your personal data upon request.

In this privacy statement, we explain which personal data we collect and use and for what purposes.

Use of Personal Data

When you use our website, you may provide the following personal data:

  • Your first and last name
  • Your email address
  • Your phone number

Purposes of Processing

We process your personal data for the following purposes:

  • Providing access to the website www.prolumia.com;
  • Enabling the use of functionalities on our website;
  • Contacting you by phone or email if necessary to carry out our services;
  • Informing you about changes to our services and products;
  • Offering you the opportunity to create an account;
  • Delivering goods and services to you;
  • Conducting marketing activities for our services, such as sending newsletters;
  • Analyzing statistics and optimizing the website.

Prolumia does not retain your data longer than necessary to achieve the purposes mentioned in this privacy statement. Prolumia also processes personal data when legally required, such as data we need for tax filings. Prolumia does not retain your personal data longer than strictly necessary to achieve the purposes for which it was collected.

Special and/or Sensitive Personal Data

Our website does not intend to collect data about visitors under the age of 16 unless they have permission from a parent or guardian. However, we cannot verify the age of a visitor. We encourage parents to be involved in their children's online activities to prevent the collection of data about minors without parental consent. If you believe we have collected personal data about a minor without such consent, please contact us at info@prolumia.nl, and we will delete this information.

Contact Form

If you fill out a contact form on the website or send us an email, we will only use your data to contact you and handle your question or complaint.

Cookies

On prolumia.com, we, and third parties, use cookies. When you visit our website, you must give consent for the placement of all these cookies to use our website. You provide this consent by clicking a button on our website.

Below, we explain which cookies we and third parties use and for what purposes. We and third parties use the following cookies on prolumia.com:

  • Google Analytics
  • Google Tag Manager
  • Google Ads
  • HubSpot

These cookies share the following information with third parties: the browser you use, the operating system you use, data about your internet connection, data about your click and browsing behavior, and the location of your device.

The above cookies are used for the following purposes:

  • To offer the functionalities of the website;
  • To improve the functioning of the website.

Security

We take appropriate security measures to prevent misuse of and unauthorized access to your personal data. For example, we ensure that only authorized personnel have access to your data, that access to the data is protected, and that our security measures are regularly checked. If you believe your data is not properly secured or if there are indications of misuse, please contact our customer service or via info@prolumia.com.

Third-Party Websites

This privacy statement does not apply to third-party websites that are linked to this website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend reading the privacy statement of these websites before using them.

Changes to this Privacy and Cookie Statement

We reserve the right to make changes to this privacy statement. It is advisable to consult this privacy statement regularly to stay informed of any changes.

Data Protection Authority

We are happy to assist you if you have complaints about the processing of your personal data. You can reach us via our contact form or info@prolumia.com. If you are not satisfied with the way we handle your complaint, you have the right to file a complaint with the Data Protection Authority. You can contact the Data Protection Authority for this purpose.

Accessing and Modifying Your Data

For questions about our privacy policy or questions regarding access to and changes in (or deletion of) your personal data, you can always contact us via the information below.

Contact Information

Prolumia
Riga 10
2993LW Barendrecht
info@prolumia.com
+31 (0)180 64 54 00

KVK: 24151616
VAT: NL001802148B01
IBAN: NL75INGB0693235845

You can call us Monday to Friday from 8:30 AM to 5:00 PM at +31 (0)180 64 54 00.